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All Castle Creations products (unless specified on item page or packaging) are covered with a ONE YEAR full replacement warranty dated by the original or copy of the original sales receipt. This warranty covers all failures that result from material or workmanship defects. Because we have no control over the installation or use of these products, in no case shall our liability exceed the original cost of the product or damages to other components. Warranty is for original purchaser of the product only, it is non-transferable.
Note: Castle products used in speed run setups, drag racing, or SAW/outrigger boats are NOT covered by our limited warranty.The ONE YEAR warranty does not cover abuse, intentional or otherwise. Abuse includes, but is not limited to, the following:
• Use of the system outside of its intended use.
• Damage resulting from incorrect wiring, overvoltage, over-amperage/excessive current, improper gearing or propping (overloading), motor selection, incorrect settings, insufficient batteries or connectors, and poor solder joints on connectors.
• Attempts to solder or modify parts on the circuit board.
WARNING: Drag and speed run setups are inherently abusive and exceedingly hard on all electronic components. Every component in the configuration can be strained, weakened or worse without extreme caution, an understanding of electric theory and advanced knowledge of all aspects of the RC hobby. High speed runs and drag racing are the most aggressive and volatile applications in the RC car hobby. Improper setup or use of this product can result in catastrophic failures of the motor, ESC and/or batteries. For this reason, Castle does NOT warranty products used in these abusive applications.
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This is what sets Castle Creations systems apart from all others. After a year of ownership or any damage that is the result of abuse, we will replace the damaged product for much less than the retail replacement. This includes using controller outside of its intended performance specification (running outside of MAX voltage/current, gearing, or wrong application/vehicle). Physical damage including crash, or water submersion. Modification of controller such as soldering on controller, gluing items on the controller, potting the controller, etc. You will receive a brand-new product and a new one year warranty! Don't throw away your old speed control - all Castle Creations products have a core value!
Note: A $7.00 shipping fee will be added for domestic non-warranty repairs, $10.00 for Canadian non-warranty repairs, and $20.00 for international non-warranty repairs.
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Q: Will I be contacted when my product is received? Answer: You will be contacted after assessment of return or if additional information is needed to process your return.
Q: What if I do not have my original receipt? Answer: Because it is required to verify the purchase date as well as confirmation that the ESC or motor has not transferred ownership, we recommend utilizing the Tier Two Non-Warranty Claim if receipt cannot be located.
WARRANTY CLAIMS
If you have a valid warranty claim (see “Castle Warranty” section above on what our warranty covers), follow the steps outlined below and click the link below for “Process a Warranty Claim”. Please include all requested information to ensure all relevant data is obtained and reduce potential delays in the processing of your claim. Filling out this form and claiming warranty does not guarantee warranty coverage; this will be determined once the product is received and reviewed by a technician. Note: Castle products used in speed run setups, drag racing, or SAW/outrigger boats are NOT covered by our limited warranty.
It is important to include the following information:
Product(s) being returned
Purchase Receipt with date of purchase
Nature of failure and details of your set up (vehicle, prop, cells, motor, etc.)
Contact information including name, phone number, and/or e-mail address, and return address
Customer is responsible for any shipping costs to send the product to Castle Creations for a warranty claim, Castle cannot reimburse shipping costs of sending the product in for a warranty claim.
If the item is covered under warranty, Castle will automatically cover shipping costs of the repaired or replaced unit back to the customer.
If the item is not covered under warranty customer will have the option to utilize the Tier Two Non-Warranty Claim (as described below).
There are no user-serviceable parts on these controllers, we do not recommend attempts to repair or solder on the board.
NOTE: Please do not send anything in for repair other than your ESC or Castle motor (such as NiMH/NiCad packs, any Lithium Polymer batteries, servos, gyros, etc.) unless specifically instructed to do so by our technical support staff.
Castle Tier Two Non-Warranty Claim
This is what sets Castle Creations systems apart from all others. After a year of ownership or any damage that is the result of abuse, we will replace the damaged product for much less than the retail replacement. This includes using controller outside of its intended performance specification (running outside of MAX voltage/current, gearing, or wrong application/vehicle). Physical damage including crash, or water submersion. Modification of controller such as soldering on controller, gluing items on the controller, potting the controller, etc. You will receive a brand new product and a new one year warranty! Don't throw away your old speed control - all Castle Creations products have a core value!
Note: A return shipping fee will be added for all non-warranty trade-ins; $7.00 for domestic (US), $10.00 for Canada, and $20.00 for all other international.